Privacy Policy

1. Introduction

Welcome to Waha Air. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

This policy applies to all visitors, clients, and partners engaging with Waha Air for HVAC, MEP, and Engineering services within the UAE and internationally.

2. Information We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

• Identity Data: Includes first name, last name, username or similar identifier.
• Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
• Project Data: Includes Bill of Quantities (BOQ), architectural drawings, and technical specifications you upload or share for quotation purposes.
• Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Project Fulfillment: To provide engineering quotes, supply HVAC equipment, and execute MEP installation projects.
• Customer Service: To respond to your inquiries regarding maintenance, spare parts, or technical support.
• Improvement: To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.

4. Cookies & Tracking Technologies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

We use the following types of cookies:

• Strictly Necessary Cookies: Required for the operation of our website.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors.
• Functionality Cookies: Used to recognize you when you return to our website (e.g., language preference).

5. Data Sharing & Third Parties

We do not sell your personal data. However, we may share your data with trusted third parties to facilitate our services:

• Authorized Distributors: Partners such as Doğu İklimlendirme or Form A.Ş. for specific product warranty registrations.
• Logistics Partners: To deliver equipment and materials to your project site.
• Legal Obligations: If required by UAE law or Dubai Municipality regulations.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

Our website uses SSL (Secure Socket Layer) encryption to ensure that data transmitted between your browser and our servers is secure.

7. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us: